Returns & Refunds Policy
Returns & Refunds Policy. Buy crackers online with fast delivery across India across India.
[!NOTE] Pending legal review
Fireworks are hazardous goods with one-way shipping — that shapes what returns can and cannot look like. Here's our policy, stated plainly.
Why Fireworks Can't Be "Returned"
Once a fireworks parcel leaves Sivakasi, it legally cannot travel backwards through normal channels — return shipping of explosives by an unlicensed sender is not permitted. So instead of a returns process, we run a make-it-right process.
What We Cover
Transit damage.
If your parcel arrives with damaged or crushed contents, report it within 48 hours of delivery with photos via [contact us](/contact-us). Verified damage is resolved with a replacement in the next dispatch or a refund — your choice.
Missing items.
Short-shipped items, once verified against the packing list, are refunded or re-shipped.
Manufacturing duds.
Fireworks are batch products and an occasional dud is normal. An unusually high dud rate in a box (documented — keep the box and note the count) earns a proportional credit. Never attempt to re-light a dud; see [safety instructions](/safety-instructions).
Non-delivery.
If a consignment is confirmed lost by the transporter, you receive a full refund including shipping.
What We Can't Cover
- Change of mind after dispatch (before dispatch, we'll cancel with full refund — contact us fast)
- Items stored improperly after delivery (moisture damage shows)
- Local bursting restrictions at your location — please check the state rules guide before ordering
- Duds arising from misuse or unsafe lighting
Frequently Asked Questions
Something Wrong With Your Order?
Don't sit on it — tell us within 48 hours and we'll make it right.